Nobody monitors the outcome
The server may be online while prices, decisions, integrations or operational outputs are wrong.
Software continuity · London
Free 20-minute checkSoftware support & maintenance
Support for software your business cannot quietly lose.
Stonehold supports and maintains custom, internal and inherited software for UK organisations—covering the code, production environment and business behaviour people depend on.
Book a free Software Continuity Check
A managed application service for important software that sits beyond the normal IT helpdesk.
“It still works” is not a support plan.
Business software needs an accountable owner before the next security update, supplier departure or production incident exposes the gap.
Changes feel dangerous
Tests, deployment history or rollback procedures are incomplete, so even small improvements carry unknown risk.
Support depends on memory
One person remembers the unusual steps, credentials and exceptions needed to keep the system running.
Application support sits between IT and development.
The IT provider may run the estate and a developer may change the code. Stonehold makes sure the application itself has an operating home.
Ordinary IT support
Devices, accounts, networks, cloud tenancy and standard SaaS keep the company connected.
Managed software continuity
Application behaviour, code, dependencies, monitoring, releases, incidents and recovery stay owned together.
Software maintenance with visible evidence.
Monitoring
Technical health and critical business outcomes connected to actionable alerts.
Incident response
Named responsibilities, escalation routes and recorded decisions when something fails.
Security and dependencies
Updates, vulnerabilities and third-party changes assessed and handled deliberately.
Controlled releases
Testing, approvals, deployment and rollback appropriate to the software's importance.
Backup and recovery
Recovery objectives, usable backups and procedures that are checked rather than assumed.
Documentation
Architecture, access, business rules and runbooks kept current enough for another capable team to use.
Take responsibility in the right order.
- 01
Establish the boundary
Identify the application, users, business journeys, IT dependencies and current owners.
- 02
Make it operable
Close the priority gaps in tests, monitoring, access, release control, documentation and recovery.
- 03
Run and adapt
Handle incidents, dependencies and planned changes while keeping the system safe to transfer.
Questions buyers usually ask.
Do you support custom software you did not build?
Yes. Stonehold starts with a controlled discovery and takeover process so responsibility is based on evidence rather than assumptions about an unfamiliar codebase.
Is this the same as an IT support helpdesk?
No. IT support usually covers devices, identities, networks and standard business systems. Stonehold covers the custom application itself: code, business behaviour, releases, monitoring, incidents and recovery.
Can support include new features?
Yes. Managed Continuity can include controlled changes and improvements. The operating controls stay in place so feature delivery does not undermine reliability or handover readiness.
How much does managed software support cost?
The Software Continuity Map costs £3,500. Managed Continuity starts from £4,000 per month, with takeover or productionisation priced after the map defines the system and required work.
Bring us the software. We'll help define the job.
The first call is free and requires no preparation. We'll tell you whether the sensible next step is a developer, a takeover, managed support—or no Stonehold engagement at all.
- 01 Tell us what the software does.
- 02 Tell us who depends on it.
- 03 Suggest a time that works.